Complaints Procedure

We are committed to providing high quality legal advice and client care. If at any point you become unhappy with the service we provide to you, then let us know in the first instance by speaking to the person dealing with your case. If that does not resolve the issue, then speak to the solicitor supervising your case. Their contact details are available in the initial letter we sent to you. If you wish to make a formal complaint, please email Melanie Krudy m.krudy@gtstewart.co.uk or Greg Stewart g.stewart@gtstewart.co.uk so that we can do our best to resolve the issue as soon as possible. If you would like a hard copy our complaints procedure please let us know and we can send a copy to you by post. If we are not able to resolve your complaint to your satisfaction within eight weeks, you have the right to make a complaint to the Legal Ombudsman.

What do to if we cannot resolve your complaint

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Legal Ombudsman
PO Box 6167,
Slough,
SL1 0EH

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm or by Minicom on 0300 555 1777.

Email: enquiries@legalombudsman.org.uk

Complaints relating to Data Protection

We are committed to ensuring that your personal data is used fairly, lawfully and transparently (in accordance with the Data Protection Act 2018). Our Privacy Statement is available on our website https://www.gtstewart.co.uk/about-us/privacy-policy/ or we can send you a paper copy. If you have any concerns about how we protect and control your data, please send an email to DPO@gtstewart.co.uk or write to us for the attention of Harri Clement at GT Stewart Ltd, 2A Melbourne Grove, London SE22 9PL or by telephone on 020 8299 6000. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data by following this link: https://www.ico.org.uk or by calling them on 0303 123 1113 or in writing to Whycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Complaints to the SRA

We are committed to ensuring that we uphold the highest level of professional standards in respect of the services we offer to all of our clients. If you feel that we have failed in this duty, or breached our rules, you can obtain more information by following this link: https://www.sra.org.uk/consumers/problems/report-solicitor/ or by writing to: the SRA, 125 Old Broad Street, London, EC2N 1AR or telephone them on: 0370 606 2555.