We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for Administration Assistant to join our Birmingham Office.
This is a full time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for leading the telephone team in providing exceptional service to our clients.
Requirements of the role:
- Take inbound calls and ensure all calls are answered promptly and in a professional manner
- Report technical issues impacting service to the IT team
- Answering all inbound calls from prospective and existing clients
- Screening telephone calls, taking relevant and accurate messages
- Accurate data entry
- Liaising with other departments
- Assisting the wider support teams and carrying out general administrative duties when required
- This is an office based role
Personal qualities required:
- Excellent oral and written communication skills
- Polite and professional telephone manner
- Proven experience in an administration role
- Experience in supervisory role desirable
- Ability to learn quickly
- Excellent typing skills
- Excellent time management and organisational skills
- Able to work on own initiative and also as part of a wider team
- Ability to cope with tight deadlines and work under pressure
- Experience using the Microsoft Office suite
We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.
We are looking for individuals who are able to join the team ASAP.
This role starts art £23,400
