Location: Margate Office

Salary: £24,570.00

Working Hours: Full Time

Contract: Permanent

About the Role

We are seeking a professional and proactive individual to join our team as a Receptionist and Office Co-ordinator. This role involves being the first point of contact for visitors, along with managing key office tasks to ensure smooth day-to-day operations. You will assist with administrative duties while overseeing certain office functions to support the team and the wider firm.

This is a great opportunity to work in a dynamic environment, balancing client-facing responsibilities with essential office support tasks. The role will be based in the office 5 days per week as a result of responsibilities the role holds.

Key Responsibilities:

Front of House Duties:

  • Welcome and assist clients and visitors with professionalism and warmth.
  • Manage the reception area, ensuring it remains tidy and organised.
  • Direct visitors and incoming enquiries to the appropriate team or individual.

First Response Support:

  • Handle initial enquiries from potential family law clients by triaging cases to determine suitability and next steps.
  • Accurately log enquiry details and forward them to the Family Team for review
  • Provide occasional support for the wider firm’s admin team during quieter reception periods, handling overflow calls and general enquiries.
  • Collaborate with the wider admin team to ensure smooth coverage of reception and shared tasks.
  • Office Co-Ordinator Responsibilities:
  • Manage and order office supplies, including stationery and other consumables.
  • Coordinate interview room diaries and assist with appointment setups.
  • Organise work-from-home rotas, adjusting for holiday and sickness.
  • Coordinate the cleaners and window cleaners to ensure the office remains clean and presentable.
  • Handle post and deliveries, ensuring timely distribution within the office.

Other Duties

  • Ad hoc assistance with dictation for fee earners across the department.

What We’re Looking For

  • Previous experience in a receptionist or administrative role is essential.
  • Previous experience in a secretarial role is preferred.
  • Strong communication and interpersonal skills, with a professional and approachable manner.
  • Be highly organised, with the ability to prioritise multiple tasks and remain calm under pressure in a fast-paced environment.
  • Be confident using Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
  • Be confident in using case management systems and being adaptable to learning alternative systems.
  • Communicate clearly and professionally, both in writing and verbally.
  • Demonstrate a high level of attention to detail and accuracy in all work.
  • Be professional, articulate, and able to build and maintain strong working relationships with colleagues, clients, and external contacts.
  • Show a positive, can-do attitude and willingness to take initiative, even with tasks outside your usual remit.
  • Be discreet, tactful, and trusted to handle sensitive and confidential information appropriately.
  • Demonstrate enthusiasm for supporting others and being part of a high-performing team.

Why Join Us?

This role places you at the heart of our Margate office, supporting both the Family Team, Criminal Team and the wider office management needs. You’ll gain valuable experience in a variety of client-facing and office management tasks while working in a collaborative and dynamic legal environment.

Working with us

We offer a friendly, supportive and modern working environment, with significant investment in IT and administrative support to ensure efficient, paperless working

Employee Package includes:

  • The salary for this position aligns with the recommendations of the Living Wage Foundation – https://www.livingwage.org.uk/
  • Generous annual leave starting at 23 days plus bank holidays, increasing with service
  • Pension Scheme with employer contribution
  • Optional Benenden Health Care
  • Ongoing training and development
  • Supportive supervision from mentors
  • Annual appraisals and salary reviews
  • Bi-annual parties for Summer and Christmas
  • Additional perks and benefits
  • A collaborative and professional working culture
  • Annual appraisals and salary reviews