Location: Canterbury Office
Salary: £23,400 FTE

About the Role:
We are looking for a professional and proactive individual to join our team as a Receptionist and First Response Administrator. In this dual role, you will be the welcoming face of the office, while also providing vital administrative support to the Family Team and contributing to the wider admin team. This position offers an excellent opportunity to work in a dynamic law firm, combining client-facing responsibilities with varied administrative tasks.

Key Responsibilities:

  • Front of House Duties:
    • Welcome and assist clients and visitors with professionalism and warmth.
    • Manage the reception area, ensuring it remains tidy and organised.
    • Direct visitors and incoming enquiries to the appropriate team or individual.
  • First Response Support:
    • Handle initial enquiries from potential family law clients by triaging cases to determine suitability and next steps.
    • Accurately log enquiry details and forward them to the Family Team for review.
  • Administrative Support:
    • Assist with a range of general admin tasks, including scanning, and data entry.
    • Provide occasional support for the wider firm’s phone system during quieter reception periods, handling overflow calls and general enquiries.
    • Collaborate with the wider admin team to ensure smooth coverage of reception and shared tasks.

What We’re Looking For:

  • Strong communication and interpersonal skills, with a professional and approachable manner.
  • Organisational skills and the ability to manage multiple tasks effectively.
  • A proactive, flexible, and team-oriented approach to work.
  • Previous experience in a receptionist or administrative role is essential.

Why Join Us?
This role offers the opportunity to be at the heart of our Canterbury office, providing a crucial link between clients, the Family Team, and the wider firm. You’ll gain valuable experience in both client-facing and administrative duties while working with a supportive and collaborative team in a dynamic legal environment.

Working with us: –

The salary for this position is dependent on experience but starts at the Real Living Wage.

We will offer ongoing training and support to develop your career as part of a strong and growing multi-office team.

Our offices are friendly, working entirely paperless with recent significant investment in modern IT to enable you to work proficiently.

We offer a great package of annual leave to ensure you get enough time away from work. Our annual leave for this role provides 23 days (plus bank holidays / Christmas and New Year).

We review annual leave and increase with service.

Employee benefits with GTS:

  • Competitive base salary.
  • Pension Scheme with employer contribution.
  • Optional Benenden Health Care.
  • Administrative support.
  • Firm laptop
  • Ongoing training and development.
  • Hybrid working arrangements.
  • Supportive supervision from mentors.
  • Annual appraisals and salary reviews.
  • Bi-annual parties for Summer and Christmas.
  • Additional perks and benefits.
  • Competitive training packages.

Application Process

To apply, please send your CV and a cover letter detailing your relevant experience and why you are interested in joining the GT Stewart Team to recruitment@gtstewart.co.uk.